ServSafe® Product Orders FAQ's

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Yes. GRA members receive a 20% DISCOUNT on ServSafe® and National  Restaurant Association Solutions related product. View Product Price List HERE!

You may place your order via one of several methods:

Online: www.servsafe.com/sra/GA.
Note: You must first call Customer Service to establish your online account and ensure that you receive your proper discount prior to accessing ServSafe.com.

Telephone: Customer Service Representative at 800-765-2122 ext. 6701

Fax: 866-665-9572

We accept the following methods of payment:

Credit cards: Visa, Mastercard, American Express, Discover, or  Diners Club

Checks: Phone Customer Service, 800-765-2122 ext. 6701, to place your order if paying by check. You will be given an Order ID number to write on your check, and the mailing address for your payment. Orders paid by check will not be released from the warehouse until the payment has been received and processed.

Purchase orders are not accepted unless your company has credit terms established.

Credit terms can be established for companies. Terms are not extended to individuals.

To apply for terms, download a credit application from www.servsafe.com or phone Customer Service, 800-765-2122 ext. 6701, to have an application emailed or faxed.

FAX completed forms to 312-583-9707, Attn: Credit Manager

Tax exempt entities should fax a copy of their tax exemption certificate to 312-583-9707, Attn: Tax Manager.

The Tax Manager will apply the exemption to your company record in order to exempt state sales tax for orders in all states where you are exempt.

UPS Ground is the standard shipping option.

Orders leave the warehouse within 24-48 hours

Expedited shipping order requests must be placed by 1:30 pm central standard time.

A $12.50 warehouse handling fee is also applied to all orders.

Online: Login to www.servsafe.com and select "Current Order Status" from the navigation options listed under "Access My Account" on the right hand side of the page.

Phone: 800-765-2122 ext. 6701

Orders transmit for fulfillment rapidly; therefore any cancellation requests must be made within one (1) hour of placing the order. If Customer Service is not able to halt the fulfillment process, customers should refuse delivery. The order is then automatically returned to the warehouse. Credit will be issued against the refused order once it has been received and checked back into inventory.

Online training courses and online exam seat registration  numbers are not returnable or refundable.

Requests to return products must be made within 30 days from the date of invoice.

Contact Customer Service to receive a "Return Authorization Number" and instructions on how and where to return products.

Read the NRA Solutions Product Return Policy online.

The NRA does not offer product exchanges.

For returns on materials, credits are issued within two to four weeks after product has been received and checked back into inventory.

Contact Customer Service for assistance with price adjustments and credits situations.

Contact customerservice@restaurant.org or 800-765-2122 ext. 6701

Login issues (e.g. creating a new customer profile, verifying  User ID and Password)

Online training course usage (e.g. how to enroll a student base, connectivity issues, course navigation   assistance)

E-commerce usage (placing training material orders online)

Contact certification@restaurant.org or 800-765-2122 ext. 703

Online exams usage

Login issues (e.g. scheduling exam classes, retrieving exam scores)

Instructors, Proctors and Organizations rights for exam administration related services

Monday - Friday, 8:30 am - 4:30 pm Central Standard Time (CST)

Respond to all customer inquiries within one business day.

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